Answering Service V. Virtual Receptionist : Which is Right for You?

Answering Service V. Virtual Receptionist : Which is Right for You?


When your business is expanding, you have to start looking elsewhere for assistance so you can focus on your job.

While you’re busy doing the work that has made you successful, you might start to realize how distracting it is to answer the phone and do a lot of other menial tasks that keep you from getting your work done.

If you’re always answering phones, you’re missing out on work. But if you’re always doing work, you really miss out on the opportunity to build relationships with the consumers who call you wanting to buy or looking for more information.

This predicament is costing you money. So instead of hiring somebody in-house for $30,000 a year, you have two choices.

You can hire answering service, or you can hire a virtual receptionist.

Both will be extremely helpful in adding extra presence to your business without spending an arm and a leg. In this article, we’ll look at both options so you can decide which one is the best one for you. It comes down to what your priority is as a business owner.

Answering Services

An answering service is probably one of the most popular options out there. Odds are, if you’ve ever done business and had to call someone, like the customer service department, your call did not go directly to the company, but to answering service.

Answering services mostly call centers somewhere in the world.

Usually, call centers are huge office spaces crammed packed full of people answering phones.

If you get a phone call, someone in the service will respond to the phone and read the introduction and the script from the computer screen.

They leave and then take a message or transfer the call to you or another team member.

And that’s essentially it. These call centers get thousands of calls per day about a variety of different businesses. You can call them hundred times a day and get a different person each time.

This might seem like a good option for a lot of individuals. But if you’re looking to build relationships, and provide customers with useful information, the call center probably isn’t the option for you.

Virtual Receptionist

Confusing a virtual receptionist with an answering service can be easy. You might think that they do the same job, but a virtual receptionist gives you more options.

That means if your job requires you to chase leads and it isn’t just for customer service representation, then you’re better off going with a virtual receptionist.

Unlike having one of 1000 different people answer the phone, you’d be assigned a small team of receptionists (maybe around 5 or so) whose job it is to handle your account.

They know the ins and outs of your business, which is a huge plus. They can also read from a script that you provide for them, chase leads, and help you convert traffic.

This is a big difference from someone who is reading a script from a monitor to someone who knows your company and lives by your mission statement.

There are benefits using a virtual receptionist with a full support team that handles all kinds of different tasks. They can make calls for you, fax papers, take care of personal business, send emails, and is a one-size-fits-all approach.

Only you know what your needs are. A virtual receptionist is the better alternative. An answering service is having someone there to answer the phone.

Either way, your business will not grow to the next level unless you find a support system that allows you to focus on your job.