FOR IMMEDIATE RELEASE
CONTACT: Melanie Dixon
Monday, June 29, 2015
Outstanding Service Earns National Award
June 23, 2015, Tucson, AZ – Answer 1 Communications has been honored with the prestigious 2015 ATSI Call Center Award of Distinction by the Association of TeleServices International (ATSI). The industry’s Trade Association for providers of Call Center services, recognized Answer 1 Communications at ATSI’s 2015 Annual Convention held at the Hilton Torrey Pines, La Jolla, CA.
The Call Center Award of Distinction is a tool used to measure the skills of professional Call Center Agents throughout North America and the UK over a six-month period.
An independent panel of judges scored call-handling skills for “enhanced service” applications, focusing their attention on the cornerstones of the Call Management Industry. Criteria measured include:
– Customer Relationship Management (CRM) Capabilities
– Courtesy to Caller
– Overall Professionalism
– Use of Proper Call Techniques
– Response Times
– Accuracy of Call
“The ATSI Award of Distinction recognizes exemplarily customer service delivered by call centers that leverage enhanced knowledge, skills, and call techniques to serve their clients. Award recipients endured six months of rigorous testing and mystery calls from an independent panel of judges. This award truly recognizes ‘the best of the best;’ setting the highest of standards for our industry,” says ATSI President Jeffrey W. Zindel.
The award began 13 years ago as a means to improve the overall quality of the call centre industry by measuring complex call handling procedures. The purpose is to elevate the industry and ensure a successful call handling experiences.
ATSI extends its congratulations to the staff of Answer 1 Communications on their TOP SCORE proven quality service to their customers.
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.