Answer-1 Communications has been honored with top score for ATSI 2011 Award of Excellence

Answer-1 Communications of Phoenix, AZ has been honored with the exclusive ATSI 2011 Award of Excellence for the eighth consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery across North America and the UK. Answer-1 Communications was presented with the award at ATSI’s 2011 Annual Convention held at the Grand Hyatt, San Antonio, TX.Independent judges are contracted by ATSI to evaluate message and answering services over a six month period. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted ATSI Award of Excellence. The program is now in its 15th year.“ATSI prides itself in agent training through many mediums. The AWARD OF EXCELLENCE is one of the most rewarding. This “secret caller” program is an intense program extending throughout the year with test calls being made to registered participants and handled by random agents’, says ATSI President Michael Fultz. ‘I think there has always been a misconception of a company winning THE AWARD OF EXCELLENCE; however, member companies QUALIFY for this prestigious award. If a company qualifies for the AWARD OF EXCELLENCE they have set the bar for quality in the Telephone Answering Service Industry.”Now an eight-time winner, Answer-1 Communications earned the Ruby Award for eight consecutive years. ATSI extends its congratulations to the staff of Answer-1 Communications on their proven TOP SCORE quality service to their customers.

Nexa Receptionists

Frequently Asked Questions

No items found.

News & Resources

Run your business with Nexa

What Is An Answering Service?

What Is An Answering Service?

Businesses use answering services to improve the customer experience. So, what is an answering service and how does it work? Read on to find out.

Read Press Release

Nexa Receptionists Holdings, LLC Hires Pravin Chandrasoma As First-Ever Chief Technology Officer

Nexa Receptionists Holdings, LLC Hires Pravin Chandrasoma As First-Ever Chief Technology Officer

Nexa Receptionists Holdings, LLC (“Nexa”) welcomes Pravin Chandrasoma as its first-ever Chief Technology Officer (CTO) for its two brands: Nexa and Alert Communications.

Read Press Release

Your Guide to Live Chat & Text For Business Growth

Find out how your business can deliver an exceptional 24/7 customer experience, improve conversion rates and convert website traffic into customers.

Download Guide

Unleash the Power of People.

Whether it's via phone, chat or text, our experts are ready to help you manage your business around the clock.

Thank you for you submission!
Oops! Something went wrong while submitting the form.