Answer-1 Communications placed Top 10 in the Top 100 Call Center Award for 2013 from BenchmarkPortal. The Top 100 competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all cross-checked, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.
“Using a coordinated effort and extensive reporting we represent our clients with the highest quality service levels, leading to a great customer experience,” Mary Jones said.
Since the Top 100 process is based entirely on statistical comparison to the world’s largest and most respected database of call center metrics, this competition can objectively identify centers who are achieving superior results both in financial and qualitative terms.
The Top 100 program grouped submissions into three categories according to size. Each center was compared with a wide variety of industries and assigned numerical ratings. As a result, Answer-1 Communications was determined to be Top 10 in North America.
“Answer-1’s ranking shows that they have achieved outstanding results when compared with centers from a variety of industries which is a great accomplishment,” said CEO Bruce Belfiore of BenchmarkPortal.
BenchmarkPortal’s activities began in 1995, and it is now a global leader in the contact center industry, provid¬ing benchmarking, certification, training, consulting and research. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for contact centers. Bench¬markPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and informa-tion that will help them optimize their efficiency and effectiveness in their customer communications. For more information, please call 1-800-214-8929 or visit www.BenchmarkPortal.com.