21st century technology has created a new culture based on constant contact. People use the Internet and cell phones to communicate and provide one another with real time updates on their whereabouts and activities. Modern technology has also changed the traditional relationship between businesses and their customers. Today, many customers expect immediate access to information and support. Although technology has changed the way we communicate, customers still seek a high level of personal, attentive service. In order to provide customers with the attention and service they deserve, some businesses have decided to seek out live, 24-hour answering service support.
The cost involved in maintaining and operating a business 24 hours a day, 7 days a week is significant. However, many businesses realize if they are not available, they may lose a customer to a competitor who is. The simplest and most cost effective solution to this problem is to hire a telephone answering service that can handle after hour calls and customer requests.
An experienced, professional 24-hour answering service offers two major benefits to businesses: it provides a positive, friendly means of communication to manage the customer experience after normal hours of operation and it reduces business operating costs by avoiding the overhead involved with staffing 24-hour call personnel in-house.
A quality after hour answering service will provide the same high level of customer service that a business does. Well-trained and motivated answering service agents will respond to customer calls and represent the business by making a lasting first impression. Agents are trained to be familiar with the details of each business and are able to answer specific questions about products and services. Reputable answering services will also allow business owners to monitor the volume of after-hours calls and check messages at any time of the day.
The way businesses and customers communicate has changed over the last decade, but the conversation is still the same. Customers want and need excellent service. If your client base needs immediate, 24-hour support, an answering service can provide it for you and your customers. To learn more about nationwide 24-hour services, please contact Answer-1 Communications.