5 Nexa Receptionists Services Your Business Needs To Know About

Last updated May 6, 2021 written by Katarina Alaupovic

5 Nexa Receptionists Services Your Business Needs To Know About - nexa.com

5 Nexa Receptionists Services Your Business Needs To Know About

Are you constantly working on your business but still missing calls and potential customers? Are you quickly growing and in need of additional help? 

Spreading yourself too thin is a common problem for many growing businesses. You can only be in one place at a time, so who is taking care of potential customers and growing the business while you work?  

Sometimes an in-house receptionist can be too costly, or maybe your administrative team is already maxed out. This is where a virtual receptionist comes into play. But Nexa’s virtual receptionists are more than just message takers. You might be surprised by how many ways we can help you grow your business without taking your eyes off your existing customers or work load.   

Extend Your Team and Your Business Hours

Nexa staff are on hand for your calls 24 hours a day, seven days a week, 365 days a year. They are US-based and bilingual. Most importantly, Nexa agents are real, live people answering the phone, not a robot.  

Our remote receptionists receive industry-specific training for your company, so they sound like they’re located in your office. The result is full-time support for your customers, and in this day and age that round-the-clock access is vital.  

Learn more about our virtual receptionist services here.  

Appointment Scheduling Services Directly To Your Calendar

Nexa receptionists can schedule appointments that go directly to your calendar or Customer Relationship Management (CRM) software. They handle scheduling, and also give you the tools to track and review every contact with a client.  

Live appointment scheduling will save you the hassle of having to constantly update your calendar or coordinate schedules with others. Our agents are trained to integrate with the leading CRMs, or they can update whatever calendar application you’re using.  

Appointment scheduling services are time- and cost-efficient. And, they give you the opportunity to focus on what you do best, which is to provide services to your customers.  

Lead Qualification and Client Intake To Capture New Customers

These days consumers expect prompt assistance when they call a business. Our remote receptionists provide that, ensuring that no potential business lead goes unnoticed. Virtual receptionists can actually vet, screen and categorize these leads, so you can focus on the important ones and never let a potential contract fall through the gaps.  

This helps increase your sale team’s conversion rates and optimizes how you spend your money. And, success breeds success, so as your sales staff or agents take more qualified leads and spend less time on dead ends, their confidence and their results improve.  

Click here to learn more about our lead qualification and intake services.  

Outbound Sales Help Grow Revenue

Nexa agents can expand beyond inbound lead management too. They’re also able to make cost-effective outbound calls to complete intake and even schedule follow-up services.  

Our lead gen and customer acquisition experts take it up a notch. They perform outbound calling campaigns to grow your business, increase loyalty and boost internal efficiencies. Nexa services are here to help you provide the best business experience possible.  

The Nexa Difference: Technology Provides A Better Experience

Did you know we can integrate our services into the technology you’re already using? That way, you don’t have to worry about training our remote receptionists to work in your CRM. Our team is trained on the top software and CRMs, making them a seamless addition to your team. This also allows them to navigate through your software quickly and efficiently.  

Another service you should know about is our mobile app and online portal to manage your business. There are multiple advantages to utilizing our app and portal, including: 

  • View client information in real-time 
  • Create reports using call data 
  • Access and manage messages in real-time 
  • Update your availability on the fly 

This way, you can access crucial data whether you’re out of the office working or on vacation.  

Analyzing data and identifying trends is also easy to do with our client portal—helping you make the best decisions for your business.  

Nexa Services Help You Focus on the Job at Hand

No matter what industry you’re in, Nexa can help you focus on the job while our agents manage the small things that distract from your core mission. From our live receptionists to our industry-specific training, we make sure that your business doesn’t miss a beat or a customer. Appointment scheduling allows you more time to do what generates revenue. Lead qualification and intake verify that the customers coming to you are serious. Outbound sales capture customers you might have missed without our services. And we bring it all together with an easy-to-use mobile app and client portal.  

If you’re interested in the valuable services Nexa has to offer or just want to ask some questions, contact us today.