VOICE & AI ENGAGEMENT

Customer Engagement with Voice + AI

In today's competitive market, combining efficiency with a personal touch is crucial. Nexa’s Voice + AI service provides a cutting-edge hybrid experience that seamlessly blends automation with human interaction. This solution ensures your clients receive prompt, personalized service, enhancing their overall experience with your business.

Expect More With Nexa

Hybrid Solutions

Start with a human agent and transition to AI, or vice versa, based on availability and need. This flexibility ensures that customers always receive the best possible service.

human first

Engage with a human agent by default, switching to AI only if a human is unavailable after a certain period. This ensures that human interaction remains the priority.

AI First

Initiate AI to handle routine inquiries and escalate to a human agent for more complex issues. This maximizes efficiency without sacrificing the quality of service.

Human with Some Automation

Combine human agents with AI to handle specific tasks, ensuring that the personal touch is maintained while benefiting from AI efficiency.

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Expect More With Nexa

Hybrid Solutions

Start with a human agent and transition to AI, or vice versa, based on availability and need. This flexibility ensures that customers always receive the best possible service.

human first

Engage with a human agent by default, switching to AI only if a human is unavailable after a certain period. This ensures that human interaction remains the priority.

AI First

Initiate AI to handle routine inquiries and escalate to a human agent for more complex issues. This maximizes efficiency without sacrificing the quality of service.

Human with Some Automation

Combine human agents with AI to handle specific tasks, ensuring that the personal touch is maintained while benefiting from AI efficiency.

Get Started

Addressing Key Challenges In Call Management

Problem

Missed Calls & Voicemails

Voice + AI adjusts instantly to match your needs, eliminating the need to hire and train extra staff. This flexibility ensures smooth service delivery and efficient handling of call volumes without compromising quality.

Solution

Efficient Call Handling

Voice + AI ensures every call is answered in less than 30 seconds, eliminating the issue of missed calls and full voicemails. This quick response time helps in capturing every business opportunity and providing immediate attention to customer needs.

Problem

Inconsistent Service Quality

Maintaining consistent service quality across all customer interactions is a common struggle. Variations in service can lead to customer dissatisfaction and loss of trust in your brand.

Solution

Consistent & High-Quality Service

Voice + AI provides a personalized, high-quality experience for your customers by mirroring your business's voice, tone, and culture. This ensures that every interaction is handled professionally and accurately, maintaining a consistent level of service.

Problem

Scalability & Adaptability

Adapting to staffing changes, holidays, and business growth can be challenging. Fluctuating call volumes often lead to either overstaffing or understaffing, both of which are costly and inefficient.

Solution

Scalable & Adaptable Service

Voice + AI scales up or down instantly based on your needs, ensuring seamless service without the hassle of hiring, training, and retaining additional staff. This flexibility allows you to handle any call volume efficiently without sacrificing service quality.

Experience The Transformative Benefits Of Nexa’s Voice + AI

Take advantage of this innovative solution to enhance your customer engagement and boost operational efficiency. Contact Nexa today to see how our Voice + AI services can revolutionize your business and help you achieve greater success. Reach out now to learn more and take the first step toward maximizing your business potential.

Improved Customer Satisfaction

Combine the efficiency of AI with the personal touch of human interaction.

Increased Availability

Ensure that customer inquiries are addressed promptly, 24/7.

Optimized Operations

Leverage advanced analytics and seamless CRM integration to streamline your processes.

Industry Specific Expertise

Benefit from specialized knowledge in the home services sector, enhancing the quality of customer interactions.

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Ready To Grow Your Business?

Our omni-channel specialists are ready to help you grow and scale your business 24/7.

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Nexa Integrates into The Tools You Already Use

View Integrations

Nexa Integrates into The Tools You Already Use

Home Services

Healthcare

Legal

Real Estate

Retail & eCommerce

Other

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Understanding What we do

AI Answering, Booking, Scheduling, And Support

Voice + AI leverages thousands of analyzed home services calls to implement best practices in customer service. This intelligent system can handle answering, booking, scheduling, and support services, ensuring that every interaction is handled professionally and efficiently.

Advanced Learning Model

Our AI technology continuously learns and improves from the vast amount of data we have, making it only as good as the data it processes. This continuous improvement ensures that your customers receive top-notch service every time.

24/7 Availability

With Nexa’s Voice + AI, your business is always open. Our system provides around-the-clock support, ensuring that no customer inquiry goes unanswered, no matter the time of day or night. This 24/7 availability maximizes your business potential by ensuring you never miss a lead.

Seamless Integration And Advanced Analytics

Our Voice + AI service integrates smoothly with your existing Customer Relationship Management (CRM) systems, facilitating effortless consolidation of customer data. Additionally, our advanced reporting and analytics provide real-time insights into your customer interactions, helping you make informed decisions quickly and efficiently.

Specialized Expertise In Home Services

Nexa's Voice + AI agents possess industry-specific knowledge that makes them particularly effective in the home services sector. This expertise allows them to connect meaningfully with prospects, addressing their specific needs and concerns with professionalism and accuracy.

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What our Clients are saying

Nexa has helped our company tremendously with answering calls and booking appointments for our team 24/7. Our after-hours jobs booked have increased by 110%. The person Nexa assigned to our account, Mayra Tovar, is THE greatest onboarding specialist we've ever seen! She has met our every need with excellent customer service and prompt responses, and overall has been very enjoyable to work with…

Ryan L. | August 2024 Google Review

We've had a great experience from the sales side to the onboarding with Nexa! The communication has been excellent and they have been more than fair with the way they handle the billing. We haven't gone live yet, but so far we are enjoying the partnership!

Ron G. | August 2024 Google Review

I've been working with Brianna on a few key pieces our business needs from Nexa and she has been a pleasure to work with. Her communication, friendliness and time management is second to none. Always easy working with this team! Thank you.

AC and Plumbing Pro | July 2024 Google Review

Nexa is top notch. I'm a current user of Nexa and it has saved me so much time and not missing phone calls. Their customer service is fantastic. I have been working closely with my rep Jamie, and she is so bubbly and so kind and so knowledgeable. [...] It was so easy to sign up and everything goes right into a portal or my CRM. I’m so happy!.

Ben B. | May 2024 Google Review

Customer Engagement with Voice + AI

Missed Calls & Voicemails

Efficient Call Handling

Inconsistent Service Quality

Consistent & High-Quality Service

Scalability & Adaptability

Scalable & Adaptable Service

Experience The Transformative Benefits Of Nexa’s Voice + AI

Ready To Grow Your Business?

Request Service

Nexa Integrates into The Tools You Already Use

Nexa Integrates into The Tools You Already Use

Our Reviews

What our Clients are saying