Enhanced Customer Support

Our virtual receptionists can work with your business to provide end-to-end solutions that help you deliver a best-in-class customer experience and build trust and brand loyalty in your target market.

Advantages for Your Business

Improve scalability
Improve scalability
Reduce operating costs
Reduce operating costs
Increase efficiency
Increase efficiency
Increase CSAT and NPS
Increase CSAT and NPS

Nexa Receptionists enhanced customer support is a service unmatched by any other provider in the industry. We make it possible to build a comprehensive 24/7 customer support program without the cost and time commitment associated with hiring an in-house team. From call flow escalation to ticket creation and management, our dedicated team is trained specifically to handle any and all help desk tasks.

Relying on internal support engineers to handle 100 percent of calls is not efficient, as they’ll be splitting their time between higher-level support issues and lower-level daily administrative tasks. Our Level 0 IT Support allows your employees to spend more time on high-productivity tasks, while still maintaining high levels of technical support and service for your clients. Our team will collect the necessary information, identify the issue, and dispatch the proper solution based on the requirements of your business.

How We’ve Helped

Consistent and high-quality customer support enables any business to stand out from the crowd. Our enhanced customer support has helped numerous businesses address challenges with long-lasting solutions including:

  • Provided additional support for IT engineers
  • Improved support department communication through call reporting
  • Increased customer experience ratings through improved call flow escalation
  • Increased after-hours support case response time
Case Study

Riverbed Case Study

With the help of our enhanced customer support, a leading tech company built a comprehensive customer experience program for their engineers, clients, and more.

Our office, Skupin Law Group, PLLC, has been using Nexa Receptionists for over 8 years now. They offer excellent service, very reasonable prices, and they have extremely fast email response times.

Mike Skupin

Skupin Law Group

Our customers commented that when they first spoke with [Nexa Receptionists] they were surprised, because they thought they had spoken with our in-house office staff.

R.T.

Triple A Plumbing & Jetting

We feel confident that everything is handled as well as if you were in the office with us. I have never had a customer complain about the answer or the response they got from one of the staff.

Chad Forbush

American Home Guardian

I engaged Nexa Receptionists to act as our third party call handling service and the experience has been stellar! The process to onboard was simple and easy and surprisingly fast. Nexa Receptionists went from knowing nothing about our business to being ready to take calls in just a few short weeks.

Andrea Clinton

Baselayer

I chose Nexa Receptionists because every team member I spoke to gave me the sense of confidence in their skills. My emails were always acknowledged and answered promptly.

D.M.

Funtekusa Inc.

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