IT Answering Service - Nexa
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Maximize Every Opportunity with Nexa’s IT Answering Service

#1 IT Answering Service and IT Call Center Outsourcing

Thousands of businesses across the USA have trusted Nexa’s IT Answering Services and IT Outsourced Call Center to help them grow and scale their sales and call center operations. Nexa is the fastest growing 24/7 IT outsourced call center service, and we serve companies across the entire USA. We have specialized live IT virtual receptionists answer your calls, texts, and chats around the clock. Our IT outsourced call center and answering services are always open for your business and customers!

IT Answering Service

With Nexa’s IT answering service, you can provide your customers with invaluable tech and customer support 24/7 while saving big on administrative overhead. Our highly trained, dedicated IT professionals personalize their support to resolve technical issues and answer complex queries as they pertain to your IT company and services—fulfilling your operational obligations and going the extra mile to boost customer satisfaction even while you and your team are away from the help desk.

24/7 IT Answering Service and IT Call Center

Serving all states across the USA.

  • Alabama
  • Alaska
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Delaware
  • DC
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming

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Expect More With Nexa
We set up your help desk

Nexa's account specialists will connect you with a team of highly trained IT professionals to support your company's help desk infrastructure. We'll create a tailored answering system integrated with your CRM and appointment scheduling systems to provide customized care.

we respond to every query

Our IT specialists are available 24/7, answering calls within three rings. We also offer text message and webchat support to solve IT problems and elevate customer queries, reducing administrative costs while maintaining service quality.

We provide solutions & Support

Nexa offers IT solutions to boost customer loyalty and business success. Our proactive support ensures your tech company's needs are met, with follow-ups and alerts as necessary. You'll be informed once the issue is resolved.

Expect More With Nexa

Nexa's account specialists will connect you with a team of highly trained IT professionals to support your company's help desk infrastructure. We'll create a tailored answering system integrated with your CRM and appointment scheduling systems to provide customized care.

Our IT specialists are available 24/7, answering calls within three rings. We also offer text message and webchat support to solve IT problems and elevate customer queries, reducing administrative costs while maintaining service quality.

Nexa offers IT solutions to boost customer loyalty and business success. Our proactive support ensures your tech company's needs are met, with follow-ups and alerts as necessary. You'll be informed once the issue is resolved.

Ready To Grow Your Business?

Our omni-channel specialists are ready to help you grow and scale your business 24/7.

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Understanding What we do
24/7/365 Live Virtual Receptionist

Nexa offers 24/7 live virtual receptionists in English and Spanish to ensure top-notch customer service and retention. Don't miss calls or use voicemail with our always available team.

  • Lower overhead while boosting productivity
  • Capture or follow up on every business opportunity with the help of a live virtual receptionist
  • Set up your virtual receptionist seamlessly with fast, efficient onboarding 
Outbound Sales & Calling Campaigns

Slash administrative spending while you generate and capture new leads. Nexa's bilingual virtual receptionists will efficiently convert qualified leads into new business & appointments, saving you needless marketing and sales expenditures.

  • Keep your sales pipeline full
  • Build customer loyalty and increase retention
  • Upsell and cross-sell
Lead Capture & Sales Intake

Slash administrative spending while you generate and capture new leads. Nexa's bilingual virtual receptionists will efficiently convert qualified leads into new business & appointments, saving you needless marketing and sales expenditures.

  • Build a revenue generating machine
  • Increase conversions while decreasing overhead
  • Identify and convert qualified prospects and leads
People-Powered Live Chat Service

Our answering services combine with Nexa Chat to boost conversion rates and enhance customer service.

  • Keep your calendar full
  • qualified and quality appointments
  • Answer questions & send reminders
People-Powered Live Text Messaging

Enhance client communication with Nexa's phone answering and text messaging services to reach customers efficiently and effectively anytime, anywhere.

  • Create another channel for capturing leads
  • Improve conversion rates up to 40%
  • Communicate with customers on their own time
CRM & Integration

Connect to your chosen industry CRM software so your business is always up-to-date with accurate call data and client information powered by our call answering service solutions.

  • Connect to tools you already use
  • Sync customer data
  • Easily fit Nexa into your workflow
Reporting & Analytics

Get detailed reports on your business answering service activity in the Nexa mobile app and portal to help you scale strategically and make better, data-backed business decisions.

  • Real-time data managed by Nexa
  • Update availability on the fly
  • Access data anytime from anywhere

Specialized IT Live Receptionists

Specialized IT Call Center

  • Phones
  • Live Chat
  • Live Text
  • Phones
  • Live Chat
  • Live Text
  • Phones
  • Live Chat
  • Live Text
  • Phones
  • Live Chat
  • Live Text

Nexa Integrates into The Tools You Already Use

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Nexa Integrates into The Tools You Already Use

Home Services
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Your business guide to live chat & Text for Business Growth

Find out how your business can deliver an exceptional 24/7/365 customer experience, improve conversion rates and convert website traffic into happy—and paying!—customers.

Our Reviews

What our Clients are saying

Nexa has helped our company tremendously with answering calls and booking appointments for our team 24/7. Our after-hours jobs booked have increased by 110%. The person Nexa assigned to our account, Mayra Tovar, is THE greatest onboarding specialist we've ever seen! She has met our every need with excellent customer service and prompt responses, and overall has been very enjoyable to work with…

We've had a great experience from the sales side to the onboarding with Nexa! The communication has been excellent and they have been more than fair with the way they handle the billing. We haven't gone live yet, but so far we are enjoying the partnership!

I've been working with Brianna on a few key pieces our business needs from Nexa and she has been a pleasure to work with. Her communication, friendliness and time management is second to none. Always easy working with this team! Thank you.

AC and Plumbing Pro | July 2024 Google Review

Nexa is top notch. I'm a current user of Nexa and it has saved me so much time and not missing phone calls. Their customer service is fantastic. I have been working closely with my rep Jamie, and she is so bubbly and so kind and so knowledgeable. [...] It was so easy to sign up and everything goes right into a portal or my CRM. I’m so happy!.